Privacy Information

Who are we?

We are CaseCoach Ltd (“CaseCoach”). We offer a range of interview preparation services through CaseCoach.com.

What personal data do we collect?

We collect data about individuals that we prepare for interviews. This includes:

  • Contact details
  • Order and billing history
  • Activities on our online courses (e.g., course visits, class and video views)
  • Profile information 
  • Record of coaching sessions (e.g., details of the session, our coaches’ assessment about performance and potential)
  • Record of practice sessions (e.g., details of the session, other users’ assessment about performance)
  • Messages exchanged through the platform and with our team
  • Reviews of our services, our coaches and other users

We also collect data about coaches who advertise their services on our platform. This includes:

  • Contact and payment details
  • Order and billing history
  • Profile information 
  • Record of coaching sessions (e.g., details of the session, assessment about user’s performance and potential)
  • Messages exchanged through the platform and with our team

Where do we collect personal data from?

We collect personal data about individuals that we prepare for interviews from:

  • The individuals themselves 
  • Their activities on our online course and website
  • Our coaches
  • Our clients

Why we use personal data?

We use personal data about individuals that we prepare for interviews to:

  • Deliver our services
  • Bill our services
  • Pay our coaches
  • Monitor compliance with our terms and conditions
  • Improve our services
  • Comply with tax regulations
  • Report the individual’s activities, their performance, and potential to the payer when the preparation is paid for by a third-party client

How long do we keep personal data for?

We keep personal data about individuals for 2 years (or 6 years for billing information).

Who do we share personal data with?

We may share select personal data about individuals that we prepare for interviews with our coaches, with other users, and with the third-party client who paid for the preparation, when applicable. 

What legal basis do we have for using personal data?

Our processing is necessary for our legitimate interests in that we need this information to deliver our services, process payments, meet regulatory requirements, and to report back to the third-party client who paid for the preparation, when applicable.

Do we transfer personal data outside the EEA?

We store personal data on systems that are located in Ireland. Our supplier may duplicate this data on servers located outside the EEA. We may also transfer data outside the EEA when an individual, a coach or a client is located outside the EEA.

What rights are available to individuals in relation to the data we hold on them?

By law, individuals have a number of rights when it comes to personal data.

  • The right to be informed – Individuals have the right to be provided with clear, transparent and easily understandable information about how we use their information and their rights. This is why we’re providing the information in this policy.
  • The right of access – Individuals have the right to obtain access to their information (if we’re processing it).
  • The right to rectification – Individuals are entitled to have information corrected if it is inaccurate or incomplete. This is not a general right to rectification; there are exceptions.
  • The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables individuals to request the deletion or removal of their information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
  • The right to object to processing – Individuals have the right to object to certain types of processing, including processing for direct marketing.
  • The right to lodge a complaint – Individuals have the right to lodge a complaint about the way we handle or process their personal data with their national data protection regulator.
  • The right to withdraw consent – If individuals have given their consent to anything we do with their personal data, they have the right to withdraw their consent at any time (although it does not mean that anything we have done with their personal data with their consent up to that point is unlawful).

How can you contact us?

If you have further questions or requests related to the processing of your personal data, please contact us on gdpr@CaseCoach.com. Our address is SWFour, 67 Wingate Square, London SW4 0AF.